Privacy Policy

Last Updated: March 10, 2026

Welcome to our AIoT Chatbot Agent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot services, including our Facebook Messenger integration. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Use our chatbot services via Facebook Messenger
• Contact us for customer support
• Participate in surveys or provide feedback

The personal information we collect may include:

• Contact Information: Name, email address, phone number
• Account Credentials: Username, password (encrypted)
• Facebook Information: Facebook User ID, profile name, profile picture (when you interact with us via Messenger)
• Communication Data: Messages, conversations, and interaction history with our chatbot

1.2 Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, chatbot interaction patterns
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity and store certain information

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: Process your requests, provide chatbot responses, and maintain your account
• To Improve Our Services: Analyze usage patterns, understand user needs, and enhance chatbot performance
• To Communicate With You: Send service updates, respond to inquiries, and provide customer support
• To Personalize User Experience: Remember your preferences and provide customized content
• To Ensure Security: Monitor and prevent fraudulent activities, unauthorized access, and other security issues
• To Comply With Legal Obligations: Meet regulatory requirements and respond to legal requests
• For Analytics and Research: Conduct data analysis, testing, and research to improve our platform

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 With Your Consent

We may share your information when you give us explicit permission to do so.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, including:

• Cloud hosting services (for data storage)
• AI and machine learning service providers
• Analytics providers
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Chat History: Retained to improve our services and for a period of up to 2 years, unless you request deletion
• Analytics Data: May be retained in anonymized form for statistical purposes

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct any inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information under certain circumstances
• Right to Restriction: You can request that we restrict the processing of your information
• Right to Data Portability: You can request to receive your data in a structured, commonly used format
• Right to Object: You can object to our processing of your personal information
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure development practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside Vietnam and choose to provide information to us, please note that we transfer the data to Vietnam and process it there.

9. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Your Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.